At Sheela Foam, artificial intelligence has moved from simply spotting problems to reasoning through them from predictive ML that flagged visual defects on the shop floor to agentic systems that now decide the next action and drive it across the ground network. Charu Bhargava, Senior Vice President – IT, Sheela Foam (Sleepwell) , discusses how she has redefined IT leadership metrics around commercial outcomes like store profitability and footfall rather than system-level KPIs, why demonstration