Healthcare providers target measurable gains as digital investments struggle to deliver returns.

Providers are seeing the clearest gains in back-office operations. Healthcare providers can improve returns on technology investments by integrating digital tools into existing workflows, setting clear business goals, and focusing on administrative functions where productivity gains are easiest to measure, analysts said. "The strongest use cases have a clearly defined baseline, measurable outcomes, and an implementation pathway that fits existing workflows," Saleem Butt, a principal for healthca