SYDNEY , June 18, 2026 /PRNewswire/ -- Integrated Research ("IR"), a leading global observability software provider, today announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world's most widely adopted cloud contact center platforms. Part of the release of Prognosis 13.3, IR's core observability platform, Collaborate now offers enterprise teams a single place to monitor performance and customer journeys across CXone, bring‐your‐own‐carrier (BYOC) inf