Research from logistics technology company, Locus, suggests retailers could slow online sales before they meaningfully reduce return levels if they tighten policies in this area. Key findings from its survey of 2,000 UK shoppers suggests shoppers may pull back spending due to strict return policies rather than reduce returns. 59% say they would be less likely to make a purchase if a retailer introduced return fees or stricter returns policies 56% say they would switch to a different retailer if